COVID-19 Update ***NEW NURSERY OPENING TIMES***
After a long period of being closed Big Plant Nursery will be opening the gates again. We’re excited to be able to open and looking forward to seeing our customers however things will be a little different so to help us all stay safe and operate responsibly, please read the following notice in full. Thank you so much for your support, custom and interest.
Firstly our opening hours will be reduced. We will only be open to the public on Thursdays, Fridays and Saturdays 09.30 – 17.00
We will be closed for the remainder of the week however we will endeavour to answer calls and emails during this time and will continue to offer a collection service during Monday – Friday.
Please limit your party to a maximum of three people (young people excepted but – please use common sense and think of the safety of others). If it is necessary to bring children onto site then please keep them with you at all times.
We will have staff available to greet you and explain these instructions and there will be one member of staff available to process payments – please be patient if there are delays and please use card payment wherever possible.
If the nursery becomes too busy or too difficult to manage, we will restrict entry to a ‘one in one out’ system.
Staff will not be available to help load plants into cars, wrap plants, or move plants – if you are unable to lift and load plants then please take advantage of our delivery service.
Our toilets will be closed to the public with no exception – please do not request use.
We will not be able to wrap plants – we will however make bags available should they be required.
The staff at Big Plant Nursery will be focussed on processing your purchases as quickly and safely as possible, there are fewer staff available and as such we will not have the capacity to attend to you personally with suggestions, advice or design ideas. Please respect this position – it is essential that we maintain a healthy and safe workforce and business.
Social distancing is essential – please be mindful of the 2m rule with staff and fellow customers.
The tea room remains closed until further notice.
We’re really looking forward to opening the gates however, this is an anxiety making time for staff and for customers – COVID-19 has challenged us all in ways we didn’t ever imagine. By opening our gates, we’re opening ourselves up to risk – please respect our staff and observe and respect all of the guidance above without fail so that we can continue to operate efficiently and safely. The guidelines are in place to safeguard all of us along with our business. We’ve tried to be flexible and reasonable but reserve the right to tighten restrictions.
Please note, due to huge demand it is taking us longer than normal to process, pack and ship your orders. Please be aware that whilst you can still order from us it may take us up to ten days to process. We thank you for your patience and can assure you we are doing our best to deal with all your enquires.
Thank you for finding us. Created over 20 years ago, Big Plant Nursery is a passionate team of horticulturalists dedicated to promoting, growing, sourcing and supplying hardy exotic, architectural and really exciting plants from the temperate regions around the world.
Awareness of our planet and its environmental concerns are also at the forefront of our minds and as such we strive to promote sustainability as much as possible and really hope you like our approach and occasional eccentricity.
Please visit us if you can, you will always be met with a warm welcome. We strive to be open seven days a week and are always ready to nourish your soul…..and also your stomach, in the wonderful Jungle Tea Room.
Life-long plant collector and creator of Big Plant